A true evolution in customer experience
Supercharging customer experiences with the power of AI personality, in partnership with AWS and UneeQ.
Background
Organizations have been thrown into the digital-first era, with many of them not having a complete strategy of how to leverage brand capital in that process to stay connected to their customers and differentiate. Two in three (66%) companies now compete on experience alone. These companies outperform competitors by 80%.
Our partnership with AWS allows us to provide more organizations with the next-gen experiences customers want – and which set these brands apart – through the power of AI.
Solution
UneeQ’s digital human platform is seamlessly integrated into the AWS technology portfolio, including advanced language services such as Amazon Lex and Polly, and generative AI solutions like Amazon Bedrock.
AWS’ gen AI, natural language processing (NLP) and understanding (NLU) capabilities blend perfectly with our digital human products to create a next level of engagement.
Which means organizations can now leverage brand personality, build a stronger emotional connection with people and create a point of difference in their CX strategies.
To learn more about integrating AWS technologies with the UneeQ platform, click here.
Results
Aggregated metrics from
our digital human projects.
2x
increase in online
conversion rate.
300%
increase in
customer engagement.
9/10
Users say a digital human
channel is easy to use.
Our partnership with UneeQ continues to grow thanks to their personable and professional approach ... UneeQ enables our clients to seamlessly enhance their CX delivery strategy with a digital human.
Other case studies
Enough about us.
Let’s talk about you!
Remove doubt. Boost conversion.
Provide customers with the information, the expertise and the confidence they need to make previously intimidating online purchases.
When 95% of purchasing decisions are emotional, give people a friendly, informative and fun conversion experience.
Simplify customer journeys.
The most natural user interface
Guide your customers to everything they’re looking for through simple and natural AI conversation.
Support in 70+ languages
Multilingual support allows your AI avatars to speak in your customer’s language, naturally.
Bolster your investments
Integrate ChatGPT, LLMs, generative AI, your RPA, chatbot and countless other AI tools and get more from your investments.
