Launch of UneeQ 2.0 sets a new standard for AI digital workforces, driving innovation in the autonomous digital human avatar industry

AUSTIN, Texas, January 21, 2025

‍UneeQ, the leader in digital human technology, today announced a world-first in the autonomous digital worker space with the launch of UneeQ 2.0, a groundbreaking new platform that elevates customer engagement, employee training, and service delivery through emotionally intelligent and personality-rich avatar experiences that feel alive and respond in record speed of less than one second. 

Powered by proprietary technology and the latest advancements in AI, UneeQ 2.0 addresses critical challenges across business, consumer, and industry perspectives by bridging the gap between traditional AI systems and the growing demand for emotionally intelligent, lifelike digital interactions. For businesses, the platform solves the problem of inconsistent customer engagement by providing highly trained, scalable digital workers that deliver seamless, on-brand experiences across sales, service, and training. Consumers benefit from faster, more natural interactions with digital humans capable of understanding context, emotions, and complex queries, enhancing satisfaction and trust. From an industry standpoint, UneeQ 2.0 raises the bar with ultra-high-definition rendering, industry-leading response times, and versatile deployment options, setting a new standard for digital workforce innovation—redefining what’s possible in AI-driven customer and employee experiences.

“The future of business is a synergy between humans and AI-powered digital workers,” said Danny Tomsett, CEO and Founder of UneeQ. “With UneeQ 2.0, we’ve reimagined digital workforce technology to help organizations achieve outcomes that far surpass what’s been possible. By integrating these emotionally intelligent AI digital workers across sales, service, marketing, and employee training, businesses can thrive in a new era of augmented operations.”

Backed by over $30M in R&D investment, UneeQ 2.0 processes conversation data and delivers responses in under one second, offering the fastest and most lifelike real-time digital experience on the market. Designed for seamless integration, it combines contextual knowledge, customer data, private and public large language models (LLMs), retrieval-augmented generation (RAG), natural language processing (NLP), and multilingual capabilities. This unified approach ensures every interaction is swift, cohesive, and perfectly aligned with a brand’s identity, driving customer loyalty and operational efficiency. As a result, UneeQ 2.0 is establishing itself as the most effective and personality-driven AI digital workforce available.

"Integrating digital humans who are emotionally intelligent enables our clients to offer a differentiated and appropriate customer experience for an evolved customer base that expects more than ever before," said Moussa Beidas, Partner, Ideation Lead at PwC Middle East. "This approach allows us to lead in this area of technology and UneeQ helps us to deliver innovative quality AI experiences."

“What sets UneeQ apart is our ongoing investment and unwavering focus on personality and emotional intelligence,” commented Tyler Merritt, CTO of UneeQ. “Early on, we recognized that overly photorealistic avatars, often likened to deepfakes, can create skepticism and erode trust with customers. By prioritizing transparency and designing digital humans with engaging, lifelike personalities, we foster digital trust and create experiences that users find genuinely enjoyable rather than unsettling as they know they’re interacting with AI,” said Tyler Merritt, CTO of UneeQ.

As organizations increasingly adopt AI digital workforces to meet modern challenges, UneeQ 2.0 stands as a transformative solution, offering unparalleled realism, flexibility, and personalization.
The following features and benefits are included in the UneeQ 2.0 Digital Human release:

• Domain-specific digital workers: Deploy highly trained digital humans across customer and employee experiences.
• Industry-best low latency: Sub-one-second response times for real-time 3D avatars with superior resolution and frame rates.
• 4K ultra-high definition: Unrivaled rendering quality for scalable, immersive interactions.
• Flexible deployment options: Cloud, hybrid, or on-premise support with simultaneous use across websites, apps, kiosks, and more.
• Enhanced synthetic animation: Realistic gestures, expressions, and full-body mobility for engaging conversations.
• Customizable avatars: Tailor knowledge, brand safety, personality, voice, language, and more for an on-brand experience.
• Comprehensive analytics: Gain actionable insights from anonymized conversation data on sentiment, demographics, and key topics.
• Greater security and compliance: SOC 2 and GDPR compliance to protect data integrity.

To learn more about UneeQ’s AI digital workforce, designed for humans, please request a demo by clicking here.