Reduce friction and improve residents’ access to crucial information with real-time multilingual digital humans.
For state and local governments, having information isn’t the problem – providing residents with broad access to it is. Digital humans are intelligent interfaces that help residents find the right information, in their language, while helping with staffing constraints.
Did you know?
Only 11% of people believe all levels of government share data effectively.
And yet when people are given information in the way they understand, they have better access to municipal information and services, and higher levels of trust in their government.
UneeQ’s real-time digital humans communicate in up to 100 languages, using both voice and text, ensuring that all residents are treated with equity and equality.
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Reducing friction when people interact with local and state government
In today's diverse and multicultural society, language barriers, technology illiteracy, and government staffing constraints all hinder people’s access to, and engagement with, municipal resources.
Digital humans provide natural, multilingual, multimodal communication. Residents interact with an AI agent who supports and guides them to the information they’re looking for – 24/7, 365 days a year.
And by reducing the burden on real staff to handle simple tasks, digital humans can simultaneously reduce the cost to serve these requests.
In Amarillo, Texas, 24% of the population does not speak English at home. The city needed a way to bridge this language gap and improve access to information for all residents. To solve this issue, the City of Amarillo implemented Emma.
Emma is co-designed to represent local communities, with a backstory and identity people feel connected to, so they feel comfortable asking for assistance. She offers support and guidance in around 100 languages, offering residents a new, innovative, accessible, and user-friendly way to get the information they need
Digital human impact:
"Our goal is to build a connected and engaged community that can foster a more prosperous future for the citizens of Amarillo."
– Rich Gagnon, Chief Information Officer, City of Amarillo.
