Make every customer feel like a VIP
UneeQ digital humans are taking travel experiences to new heights – providing curated travel service and support in any language, immediately, and at any time.
First-class AI travel assistance.
Travel experiences are filled with emotion. They can be times of excitement and adventure, but also confusion and stress. From visas to changing schedules, transfers, and countless travel requirements and details – there’s a lot of complexity for customers to navigate.
That’s what digital humans are for: nurturing the positive sentiments and reducing the negative through immediate, humanlike support.
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Your AI travel concierge, built for humans
UneeQ’s digital human platform combines the benefits of AI and humanlike support. Our Synapse™ platform allows brands to train their AI assistants on their data, travel policies, and other specific information; while our range of integrations connect them to the latest travel news and updates, which it can use in conversation.
Crucially, our animation engine, Synanim™, brings all this to life. Customers have an interface that exudes friendliness, warmth and empathy, with full-body expressions, animations, and gestures – much like talking with a real human expert.
Together, digital human agents are able to listen to customers and then give them tailored recommendations, so travelers can focus on the exciting parts of their journey, with confidence and satisfaction.
As the record eight-time winner of Airline of the Year, Qatar Airways is known for elevating travel experiences. Which is why they employed Sama, its UneeQ AI cabin crew.
Sama is an embodiment of the luxurious airline brand, with a personality built on professionalism and attentiveness to the customer’s needs. Crucially, she’s able to provide the high level of service synonymous with Qatar Airways’ cabin crew.
Digital human impact:
"The deployment of Sama in the airline industry underscores the importance of establishing personal connections with our passengers. Approachable and friendly, these authentic interactions will help us increase customer engagement and offer best-in-class services.”
– Babar Rahman, Vice President Marketing.
