Meaningful customer interactions – that also convert.
Guide customers to products and services they’ll love – simply, effectively, and digitally. Let us introduce you to the new face of customer experience, powered by AI.
Get to the heart of telecommunication
From the telegram to the smartphone, telco companies that have survived generations have done so by using technology to solve a very human need – the need for meaningful interaction.
In our digital world, this is now more important than ever. Digital tech has allowed efficiency and scale to soar, but the human element has diminished. With digital humans, prepare to offer your customers the best of both worlds.
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Reduce friction, create fun, convert.
Catalogs of products and scores of services make it difficult for telco customers to find what they’re looking for – not to mention their technical nature often leaves people in a state of confusion.
Digital humans turn confusion into confidence by taking the time to explain, guide, and recommend products and services to customers via simple conversation.
Powered by AI, these humanlike interfaces speak in almost any language, help people around the clock, and provide fun, humanlike experiences alive with personality and memorability.
Telecommunication and cable companies have a large array of technical products and complex customer journeys. It’s no wonder customers can feel more confused than supported.
The biggest telco in Europe employs a family of UneeQ digital humans to help their customers find their way confidently to what they need. These interactive AI people listen to what customers need, and guide them through fun, personalized shopping experiences – all while embodying the Deutsche Telekom brand.
Digital human impact:
"The arrival of Max addresses a vital market gap – navigating complex product choices with ease. Max signifies Deutsche Telekom's commitment to innovative customer service, not only for tech aficionados but for all."
– Daniel Garcia Catalan, Innovation Manager
