What happened in Vegas? A pivotal week for digital humans at Dell Tech World and Gartner CSO conference

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It’s been a week since the UneeQ team and I were in Las Vegas for two important events. Kicking off first was the annual Dell Technologies World, where the Fortune 500 company shares its impressive vision of the future, and outlines some of its pivotal work underway to move the technology world forward.

At the same time, UneeQ was at Caesars Palace for Gartner’s CSO and Sales Leader Conference – launching a brand new, and groundbreaking, use case for digital humans.

As far as single week go, it doesn’t get much bigger. So I wanted to summarize what happened in what’s proved a pivotal few days for digital human technology.

DTW goes BIG on digital humans

The past couple of months have seen the UneeQ team building some of the greatest ever digital human projects for our partners at Dell, and their many clients. And we saw the fruit of this labor ripening at Dell Tech World 2024.

First and most visible was the launch of Andie, the digital human we created for Dell.

Andie comes with a great backstory of innovation and leadership. I may be biased, but I believe UneeQ’s design team did an incredible job crafting a digital personality that connects so seamlessly into the Dell brand of innovation, teamwork, and inclusivity.

If you were at DTW, you would have seen Andie, I’m confident of that. Andie lived on lifesize hologram kiosks at the front of Dell’s incredible booth, where they could talk to attendees, help them find their way around, and just show off their impressive knowledge, driven by Synapse™ and LLMs.

Andie also shows the recent and constant progress our team has made with NVIDIA, integrating Synanim™ with NVIDIA’s ACE microservice.

But if Andie wasn’t enough, the Dell booth was filled with digital human use cases for enterprises to learn more about. The buzz was incredible. And that only continued as the good people at Government Acquisitions (GAI) hosted two VIP hours in the Venetian’s Cabana to show off digital humans in perhaps the most relaxed setting yet.

Our work with the City of Amarillo was next on show, as the City’s CIO shared some very exciting news around Emma, its UneeQ digital human. Emma’s job is to improve people’s access to public information and help residents access municipal services – regardless of what language they find most comfortable speaking in.

We’ve spoken about Emma before, but it was great to hear the vision for the City being shared so vividly by Richard, as well as how his team worked on launching AI in a way that understands and confronts the fears of technology-skeptical residents.

Then, we got a glimpse of the work our team has been doing with Dell’s Student Tech Crew, developing a digital human to help people prepare for job interviews – improving their confidence and giving them a better transition into the job market.

One of UneeQ’s core values is “using our technology for good”, and it’s projects like this that get us truly excited for the impact digital human AI can have on people’s lives.

You can check out the video below, or even catch a glimpse of it in Michael Dell’s keynote!

In short, I’ve never seen an event that’s gone so “all in” on digital human use cases. And just across the road, a whole other experience was happening.

Introducing digital human sales training to Gartner attendees

Meanwhile, a mere block away, members of the UneeQ team were at Gartner’s CSO and Sales Leader Conference launching one of my favorite ever digital human use cases.

Sales training has inherently sticky problems. I know this from my own career. Sales reps have a lot to learn and not a lot of places where they can put that knowledge and those skills into practice – except on their prospects. 

Around 75% of sales reps prefer to “learn by doing”, which is a somewhat admirable but very problematic trait.

They’re practicing on (and burning) their pipeline. Sales managers, meanwhile, have little time to help reps truly hone and rehearse their skills one-on-one. And even less time to review call recordings. 

So it was great to introduce a new solution to this problem – one that simply couldn’t have existed a few years ago. Digital humans are able to roleplay with reps in real-time, using data from their organization as a foundation. 

That means the digital human takes on a buyer persona and is ready to have conversations that allow reps to rehearse their product pitch, company overview, industry knowledge, as well as hard and soft skills. The digital human can then offer on-the-spot feedback, and sales managers get insights they can use for direct professional development.

The whole team was delighted to see the response to our new sales training use case. People immediately “get it,” because it’s such an obvious problem with such a clear solution.

This solution is currently in beta and I encourage anyone who’s interested in being among our first customers to get in touch.

So what a fantastic week – and it doesn’t stop there. Were you at either of these events? Have any of these ideas inspired your own ideas for ways digital humans can help your organization? I know our team would be delighted to show you a demo and discuss your big ideas.