When you consider what customer experience and customer service could be like in the insurance industry, and compare it to what it’s actually like today, it’s easy to see where digital humans fit into the future of insurtech.

Artificial Intelligence will be central to solving humanity’s grand challenges. Solutions to pressing problems related to health and wellbeing, education, energy, environment, and other domains can be found by capitalising on the unprecedented quantities of data and recent progress in emerging AI technologies.

A few years back it was easy to feel like a lone voice as the only advocate of how great a personal assistant like Siri would be. Now look at us! We love the fact that without considering someone’s feelings, we can be super direct and just get stuff done – from calling home or working out time zones to just trying to prove a made up fact to friends at dinner.

In today’s banking environment, connection is up for grabs – but when owning the customer relationship is anyone’s game, how can banks make sure it’s theirs?

As we’ve handed over so-called lower value customer interactions to digital, have we properly thought through the premise that expecting a robot or app to play the role of brand ambassador at any level, even a simple one, is no simple ask?

According to a Walker study, by 2020 customer experience (CX) will have overtaken price and product as the key brand differentiator. As a result, in almost every sector and industry; the race to the pinnacle of customer experience is resulting in more investment and innovation than ever before.