Does your brand talk at
your customers or with them?
Engage your customers, embody your brand
and increase sales – all using conversational AI.
Learn how these leading brands and others are using UneeQ to improve their CX
300% more engagement
Digital humans can be deployed to help any area of your CX strategy: Need a scalable assistant to better interpret, understand, and route inbound leads? Looking to drive more self-service behavior from consumers both on-and-offline? Digital humans could solve these problems and a whole heap more.
The proof is in the numbers, with one UneeQ customer seeing a 300% increase in engagement after deploying a digital human as a central pillar of their CX strategy.
Emotional engagement turns one-off interactions into something more: Trust – and 62% of consumers actively advocate for brands they trust.
Digital humans can help embody your brand, creating a consistent, genuine, and scalable experience your customers can connect with.
Whether it’s a digital human social media influencer appealing to your audience across networks, or a scalable customer support representative serving users online, in-app or in-store, digital humans can turn consumers into loyal, repeat customers.
3x conversion rate
Putting the right information, in front of the right person, at the right time can help reduce the friction of turning a casual visitor into a customer. Digital humans can step in and augment existing workflows, establishing a scalable path along which your customers can convert.
Whether that’s providing a gateway to product information, or being the first point of contact on your website for new customer inquiries, digital humans can vet, qualify and route inbound leads to the right members of your team.
In fact, one UneeQ customer tripled their online conversion rate by deploying a digital human.
Emotional connection comes from the human touch, but it’s harder than ever for organizations to show empathy at scale in today’s world.
Digital humans are actively helping bridge that gap, enabling a level of engagement and support which was previously only available in person-to-person conversation.
Whether it’s an aged care companion, a coach to support healthcare rehabilitation, or even a personal trainer, digital humans are helping to create more empathy while achieving better outcomes.
In fact, 70% of users who talk to digital humans demonstrate positive emotional responses from the experience.
Right now, UneeQ digital humans are working in healthcare, banking, insurance, education, telecommunications, retail and mental health sectors, to name just a few. Everything from their unique appearance to their personalities are being co-designed to create the most positive, lasting impact on users.
“UneeQ’s digital humans are capable of continuously learning how to anticipate our customers’ needs and better serve them.”
Helen van Orton
Customer Operations Director, Vodafone