UBS

When digital humans meet financial services, there’s proof that you can be in two places at once.

They say “time is money”. So when can artificial intelligence (AI) in the banking industry give key people in the organization more time? Now there’s a valuable proposition. For UBS in Switzerland, UneeQ designed and developed two innovative solutions that not only prove you can be in two places at once, but you can make it look easy.

The first is a digital human double of UBS Chief Economist Daniel Kalt. While the real Daniel is managing his crazy schedule, digital Daniel can meet with clients, personally and at scale, to provide a one-of-a-kind digital experience. This is no ordinary UBS chatbot, this is an experience.

Daniel Kalt is able to draw on a deep trove of UBS’s financial forecast data and present insights to high-wealth clients “face to face”, much like the real Daniel. He can also be available around the clock to have a personalized conversation, which (as amazing as he is) the real Daniel simply cannot do.

We also designed Fin, a friendly avatar who supports simple banking transactions for UBS—for example, if a client needs to order a new credit card. Fin enhances the speed and quality of customer service interactions, while using in-depth UBS research and analysis to provide informative answers to virtually countless users.