Get the eBook: Building a digital workforce

Chatbots or digital humans? 

In the decision of whether to offer an automated chatbot channel or a face-to-face human experience, we say… why not both?

Create a future-focused digital workforce that combines the best of chatbots, digital humans and real people – designed to offer exceptional customer experiences.

And if you’ve already built a chatbot, you’re well ahead of the game. In this eBook, we break down the different parts and roles of a digital workforce, the customer experience problems each can solve, and explain how you can put the human experience back at the forefront of your brand.

What’s in the eBook?

This eBook delves into the differences between digital humans and chatbots, and offers a framework for using both to create meaningful customer interactions, not just transactions. Inside you’ll find answers to numerous questions, including:

What are the key differences between chatbots and digital humans?

What impacts can a digital workforce have on the customer experience?

What are the trends causing chatbot employers to shift their thinking?

Which brands have built exceptional digital workforces today?

What do our customers think about digital humans?

By bringing our digital human to life, we’re giving customers a whole new way to interact with their online home loan application and completely challenging the perception of a digital bank.


Get the eBook