UneeQ and Serko have announced a partnership that puts digital humans – highly realistic visual representations of a virtual human driven by conversational AI – at the forefront of online corporate travel and expense management.
Debuting at the GBTA Convention 2019 in Chicago, IL (August 3-7), UneeQ’s digital human platform will integrate with Serko’s Zeno product, which is designed to make corporate travel feel less like hard work for everyone.
Zeno is a next-generation online booking tool that uses intelligent technology, predictive workflows and a global travel marketplace to create better business travel. The addition of a digital human driven by UneeQ’s platform will give users a seamless ‘face to face’ conversational experience through a virtual customer service representative specifically designed for the Zeno brand – with real-time behavior to match.
Using UneeQ’s AI interface, users will be able to interact naturally with the digital human and make their travel arrangements in a conversational style using natural language.
“Zeno is designed to challenge the status quo of online booking tools. By bringing consumer grade innovations to the corporate travel market we can give travelers the ultimate online experience” said Darrin Grafton, Serko CEO.
“With our AskZeno chatbot we introduced conversational commerce and an integration point with enterprise collaboration platforms, and we believe the UneeQ digital human is the next evolution of that.”
Serko’s innovation in this space is a further sign of integration of digital human conversational AI into technology and software industry products. With the conversational AI market predicted to grow by around 30% year on year for the next five years, Zeno will be part of an emerging list of software tools to value humanized customer experience.
Serko is a leading travel and expense technology solution headquartered in New Zealand, used by over 6,000 corporate entities and more than 50 Travel Management Companies who combined book more than US$4.5 billion of travel a year through Serko’s platforms.
Zeno is Serko’s next-generation travel management application, using intelligent technology, predictive workflows and a global travel marketplace to transform business travel across the entire journey.
Listed on the New Zealand Stock Exchange Main Board (NZX: SKO) and the Australian Securities Exchange (ASX: SKO), Serko employs more than 100 people worldwide, and has its North American headquarters in Stamford, Connecticut. Visit www.serko.com for more information.
About the GBTA Convention
GBTA Convention 2019 is dubbed The Business Travel Event of the Year®. This year’s conference features 400+ exhibiting companies, 175+ education & professional development sessions and nearly 7,000 attendees from over 50 countries.