Using artificial intelligence (AI) in the education sector can improve internal and external interactions for all grade levels, including higher education. In addition to improving experiences, artificial intelligence can help institutions operate more efficiently while ultimately lowering costs.
Through the use of AI-powered digital humans, both students and staff can eliminate unnecessary frustrations and spend more time studying or improving the curriculum. UneeQ is creating and launching custom brand ambassadors that can capture the best aspects of human interaction – tone, conversation and expression – to drive an emotional connection.
Implementing an AI-powered digital human in education can enable:
- Faster support for users
- Scalable resources to near-infinite students or staff across any device
- On-demand availability, 24 hours a day, 7 days a week
- Complete brand embodiment for educational institutions (design your own employee)
- More complete communication through body language and tone of voice
- Greater access to resources for those who can’t, or find it difficult to, type and read
- Emotional connection with end-users
Digital humans can augment human activity and fulfill functions that have historically fallen through the cracks, due to a lack of consistent and specialized human engagement. They can be trained in any number of education roles. They can also assimilate an endless amount of data and provide a non-judgmental, empathetic interface.
How is AI used in education?
One of the biggest benefits of using AI in education is the ability to create a more personalized learning experience, particularly when building resources that are inclusive of all different types of learners. Using AI, the education industry can develop scalable resources that offer a more complete experience to the end-user, allowing for better outcomes for both students and educational staff alike.
#1. Personalized learning experience
UneeQ’s digital humans can be used to personalize internal and external interactions. Educational institutions can create human-like brand ambassadors that can be trained to operate under any overarching institution standards.
Imagine only having to train an employee once and knowing they would always act as intended, ensuring that organizational policy is delivered consistently. This can be a reality with digital humans. Typically, a standard chatbot just gathers simple information and redirects users.
Digital humans can learn user behavior and respond intelligently, in line with the user’s emotions, enabling the delivery of a more personalized experience. They can even sense when a conversation is escalating and turn it over to a real human if necessary.
#2. Voice assistants
UneeQ’s digital humans allow users to go beyond regular “voice search” which typically redirects you or provides an easily Google-able answer. Digital humans provide a new level of personal touch, tailoring responses and delivering the most-effective information to satisfy the user’s queries.
#3. Assist teachers and educators with various tasks
Digital humans can be trained to assist teachers and educators with a variety of tasks allowing them to dedicate more time to mission-critical responsibilities. Digital humans can support students, deliver feedback, explain materials, collect assignments, and so much more.
They can also help keep students up to date in the event teachers are absent or unavailable. In addition, digital humans provide an unbiased resource for students to communicate questions or concerns which they may not be willing to share with a human teacher or educator.
What does AI mean for education?
AI can improve some of the fundamental processes of educational institutions, leading to an increase in student success rate and satisfaction. Strict budgets can often make it difficult to give students the attention they need quickly, particularly on a one-to-one basis.
Using digital humans, students can access support at any time, and educational institutions can meet demand without having to reprovision physical staff members.
There is a particularly notable use case for digital humans in higher education. Many higher education students, particularly those who are re-entering the education system later in life, have jobs and families.
Digital humans can help deliver online support at any time, being there to help students as and when they need it, not just during office hours.
Can AI replace teachers?
Teachers are a mission-critical part of the educational system that AI will never replace. After all, curriculums, learning materials and student support will always require a human touch to be delivered effectively.
Conclusion
AI in education will continue to positively impact the industry. Educational institutions have a need in delivering information effectively, assisting students in learning in the way that best suits them. In time, more students will expect personalized feedback and guidance from education providers, and that’s exactly what AI can help enable. For providers themselves, AI, and digital humans in particular, offer an effective way to meet this growing student demand, ultimately delivering a more personalized experience at scale, for lower cost.
Examples of AI in Healthcare
The Educational Coach
Augmenting educational services with personalized advice and assistance.
- Reading coaching
- Behavioral coaching
- Social coaching
The Employee Assistant
Empowering education employees to deliver great outcomes for students.
- Provide employees with on-demand training
- HR assistance, including employee wellness
- Augmented training and development program
The User Assistant
Providing democratized access to information.
- Assisted navigation of websites in-browser
- Easy completion of forms via voice
Benefits of chatbots for education: Build engagement
No Judgement
Students or employees avoid talking to a person when they feel they might be judged, but they know a digital human will never judge them
Available Immediately
Digital humans are always available immediately, regardless of demand
‘Super Brain’
Access thousands of answers, just one question away
Available Anywhere 24/7
Digital humans are available on any channel: Web, mobile, or in branch, even outside of school hours
Education chatbots for consistency
Consistent
Digital humans never have a bad day or a bad attitude and they always provide consistent answers to your users
Empathetic
Digital humans can read emotion in a way other digital channels can’t, using this information to deliver better service
Trainable
You only need to train your fleet of digital humans once, they will always be consistent and never forget
Scalable
Digital humans can scale infinitely to meet high demand at low cost
Customer Experience Analytics
Use emotional and conversation analytics to understand what is working with your users
Achieve what chat can’t: Build value, loyalty & trust
Reach
Convenient access to an endless number of users around the clock
Embody Your Brand
Create a powerful customer experience that will embody your educational institution and increase value in a digital world
Differentiation
Differentiate your school or university from others in a digital-first world through personalized experiences that increase your NPS
Trust
Face-to-face encounters are more effective in building trust and can make all the difference in maintaining it
Loyalty
Provide highly customized interactions in real-time – creating a valuable emotional connection that will help drive loyalty
